Frequently asked questions
Gently, answered
Everything people ask us most often — about how care works, what stays private, how experts are verified, and how workplace programmes run. If your question isn't here, ask us directly.
- Verified professionals
- Private by design
- 10 Indian languages
Saantvana basics
- What is Saantvana?
- Saantvana is an Indian mental wellness platform combining an AI companion, validated clinical assessments, guided wellness journeys, moderated peer circles, verified psychologists and psychiatrists, and workplace programmes — all available in ten Indian languages.
- Who is it for?
- Individuals looking for support or therapy, professionals experiencing burnout, mental health experts wanting a verified practice presence, and employers running workplace wellbeing or EAP programmes.
- Which languages are supported?
- English, Hindi, Malayalam, Tamil, Telugu, Kannada, Marathi, Bengali, Gujarati and Punjabi — across the app, the AI companion, assessments and the expert directory.
- Do I need to pay to start?
- No. Creating an account gives you the AI companion, free validated screening and access to community circles. Expert sessions are paid at the rate each expert publishes.
- Is Saantvana available outside Kerala?
- Yes. Experts practise online across India, with Kerala-specific resources and Malayalam-speaking professionals as a particular strength.
Support and care
- Is the AI companion a replacement for therapy?
- No. It supports reflection, grounding and check-ins between sessions, and it hands you to a verified human professional when something needs clinical care.
- Are the assessments real clinical instruments?
- Yes — GAD-7, PHQ-9, DASS-21, WHO-5, the Copenhagen Burnout Inventory and a PSQI-based sleep screener. They screen for severity; they do not diagnose.
- How are experts verified?
- Identity and qualifications are checked for every expert, and regulated professions have their registration confirmed with the issuing authority before they can be listed.
- What are wellness journeys?
- Structured multi-week programmes for concerns like anxiety, sleep, burnout and low mood, which adapt to your assessment results and your progress.
- What happens in a crisis?
- Risk-sensitive language anywhere in the platform surfaces regional helplines immediately and routes you toward a human. Saantvana is not an emergency service.
Privacy and safety
- Who can read my journal and companion conversations?
- Only you. They are excluded from product analytics and session replay, never shared with an employer, and never visible in community circles.
- If my employer pays, what do they see?
- Aggregate, de-identified trends only, and only once a cohort is large enough to protect anonymity. No individual score, note or conversation is ever exposed.
- Can I delete my data?
- Yes. You can delete your assessment history and account data from your account, and the privacy centre explains retention in detail.
- Is the community anonymous?
- Yes. Your community display name is separate from your real identity and from all of your clinical data.
For mental health experts
- How do I join as an expert?
- Apply through the expert enrolment portal with your qualifications and registration details, upload your documents securely, and our team verifies before your profile goes live.
- What does it cost to be listed?
- You set your own session rate, and our commercial terms are shared during enrolment. Contact us if you'd like them before applying.
- Can I control my availability and rate?
- Yes. Your expert dashboard controls your bio, languages, specialties, availability grid and session rate.
- Will I get referrals?
- Matching suggests you to users whose assessment results, language and location fit your specialties, and organisations can add you to their preferred panel.
For employers
- How is this different from a traditional EAP?
- Instead of a helpline, employees get always-available multilingual digital support plus a curated verified expert panel, with outcomes measured on validated clinical instruments rather than call volumes.
- How do employees join?
- Through an organisation invite link. Their account belongs to them — the employer funds access, not visibility.
- Can we run workshops for managers?
- Yes. Organisation admins can request workshops, webinars and manager sensitisation sessions from panel experts and track them in the employer portal.
- How is pricing structured for organisations?
- Per covered employee, depending on headcount, locations and the depth of expert access. Contact us for a proposal.
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