Fair, transparent, human-reviewed.

Content that breaks our Community Guidelines: identifying information, medical prescriptions, promotion, hate speech, graphic self-harm content, sexual content, and harassment.

We also remove obvious spam, off-platform recruitment, and impersonation of therapists, listeners, or staff.

Three signals: (1) members reporting a message, (2) an AI safety classifier scanning new posts in real time, (3) our care team's regular review of high-traffic Circles.

AI flags messages for review — it never permanently removes content on its own. Every removal is reviewed by a trained human moderator within 24 hours (4 hours for crisis-tagged content).

Nudge. First minor violation — a private, gentle message explaining what crossed the line.

Warning. Repeated minor violations — a formal warning logged to your account.

Temporary suspension. Serious or repeated violations — 7 to 30 days off Circles.

Permanent ban. Hate speech, doxxing, encouragement of self-harm, or sexual content directed at users — immediate and permanent.

Every removal or suspension comes with a link to appeal. Appeals are reviewed by a different moderator than the one who made the original decision, within 7 days. Email appeals to trust@saantvana.app.

Twice a year we publish an anonymized transparency report: how many items were removed, by category, how many appeals succeeded, and average response times.

If a moderator believes a member is in imminent danger, the conversation is escalated to our on-call clinical advisor and the member is shown helpline numbers immediately. We do not contact emergency services on your behalf without your consent unless required by law.