Safety & privacy
Your trust is the foundation.
Mental-health data is the most intimate data there is. We treat it that way — with technical safeguards, clear policies, and a crisis protocol that puts you first.
If you're in immediate danger, please reach out to a helpline now.
India 24×7: KIRAN 1800-599-0019 · Vandrevala 1860-2662-345 · AASRA +91 98204 66726
Privacy principles
Encrypted at rest
All journal entries, conversations, and mood logs are encrypted in our managed database.
You-only access
Row-level security policies make sure only your account — not even our team browsing the database — can read your private records.
No data sales
We don't sell or share your data with advertisers, insurers, or third-party trainers. Ever.
Crisis-aware by design
Our AI watches gently for signs of distress and surfaces help — without breaking flow or making you feel surveilled.
India helplines
Free, confidential, and staffed by trained volunteers.
| Helpline | Phone | Hours | Languages |
|---|---|---|---|
| iCall (TISS) | 9152987821 | Mon–Sat, 8am–10pm | Hindi, English, multiple regional |
| Vandrevala Foundation | 1860 2662 345 | 24×7 | Hindi, English, regional |
| KIRAN (Govt. of India) | 1800 599 0019 | 24×7 | 13 Indian languages |
| AASRA | 9820466726 | 24×7 | Hindi, English |
| Snehi | 9582208181 | 10am–10pm | Hindi, English |
A few honest answers
- What data do you actually store?
- Your account email, your pseudonym, journal entries you create, mood logs, AI conversations, and the memories your companion remembers. Nothing else.
- Can I delete my data?
- Yes. You can delete any entry, conversation, or your whole account from the Me page. Deletion is permanent.
- Are minors allowed?
- Saantvana is intended for users 16 and older. If you're younger, please reach out with a trusted adult.